ESSP II Working Paper 8 "The Governance of Service Delivery for the Poor and Women: A Study of Rural Water Supply in Ethiopia" by Tewodaj Mogues, Marc J. Cohen, Regina Birner, Mamusha Lemma, Josee Randriamamonjy, Fanaye Tadesse, and Zelekawork Paulos.
Abstract: This study presents empirical findings on drinking water supply in Ethiopia from a set of qualitative and quantitative surveys on rural public services. Access to safe drinking water is very low: 32% of the surveyed households use safe drinking water sources, and the average time to get to safe water sources during dry season ranged from 29 minutes to 82 minutes. The households covered in the Ethiopia survey may still have better access than the national average. Households identify drinking water as their main priority concern, yet they report high satisfaction rates and hardly take any action to complain. 71% of the households were very or somewhat satisfied with the quantity and 52% with the quality of drinking water, even though access was very low. What is surprising with these findings is the fact that a considerable share of the households identified water as their number one concern among a series of services in their area. This raises questions about how best to elicit information about satisfaction with rural services. Find more ESSP Working Papers on the Publication page. |